Customer Liaison Specialist

2 weeks ago


Uppsala, Uppsala, Sweden Who Collaborating Centre For Int Drug Monitoring Full time

Who Collaborating Centre For Int Drug Monitoring is seeking a highly motivated and client-focused professional to join our team as a Customer Liaison Specialist.

About the Role

We are looking for an energetic and dedicated individual who will play a key role in ensuring smooth customer onboarding, supporting contract management, and fostering strong relationships with our global customer base.

Key Responsibilities
  • Cultivate long lasting relationships with clients and ensure their needs are met through effective communication and problem-solving skills.
  • Manage new customer setups in internal systems, ensuring efficient and accurate administration of enrolment and licensing tasks.
  • Acknowledge and respond to customers' financial criteria and business changes, following up on updates to their needs and status.
  • Develop and maintain strong knowledge of CRM tools, ERP systems, and other common sales administrative platforms to ensure seamless integration with our business structures.
About You
  • Mission-driven: Motivated by making a positive impact in a non-profit setting.
  • Customer-focused: Committed to customer success, providing empathetic and tailored support.
  • Business-savvy: Skilled in contracts, licences, and business structures, ensuring compliance with contractual and operational needs.
  • Analytical & proactive: Able to review data, anticipate challenges, and drive solutions to improve processes.

This is an exciting opportunity for a skilled and enthusiastic professional to contribute to the growth and development of our company while making a meaningful difference in the lives of others.



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