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Nordic Language Quality Analyst
1 week ago
About the Opportunity
- This is a chance to work in a dynamic environment where professional growth meets year-round sunshine, stunning ancient landmarks, and vibrant culture.
- Contribute to driving continuous improvement and maintaining high-quality service across the team.
- Lead the delivery of quality standards and processes across operations.
- Offer clear and helpful feedback to advisors so they follow the process and deliver awesome service.
- Be part of monthly calibration sessions to keep things fair and consistent.
- Help share insights and data for monthly reports – spotting trends and areas to improve.
We Are Looking For
- An expert in Nordic languages (Danish, Swedish, Norwegian, or Finnish) with a C2 proficiency.
- Someone with good English (at least C1) both verbal and written.
- An individual with strong organization and time management skills.
- A candidate who can make fair and consistent judgments and decisions.
- A problem-solver who can offer suggestions.
- Somone who holds EU Citizenship or has a valid work permit for Greece.
- A Quality Analyst with a Bachelor's degree or equivalent experience.
About the Company
With 170,000 associates worldwide, we power the best experiences for over 750 of the world's leading digital-first brands. We use innovative solutions, advanced technology, and expert support to ensure smooth and meaningful interactions while meeting the unique needs of our clients on a global scale.
