Operational Excellence Director

3 days ago


Stockholm, Stockholm, Sweden Etraveli Group Full time

We value diversity and promote equality and diversity in the workplace at every selection stage. We provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

We are seeking an experienced and passionate leader to drive our Customer Insights and Analytics teams. As the leader of these teams, you will play a pivotal role in delivering actionable, data-driven insights that inform strategic decision-making.

The successful candidate will have a strong background in data analytics and customer experience, with 5+ years of experience in analytics leadership roles. A Master's degree in a quantitative field is required, along with expertise in analytical thinking, problem-solving, and stakeholder management.

You will be responsible for leading data teams focused on CX research and analytics, fostering a culture of analytical excellence and customer-centricity. You will design and execute advanced analyses using SQL, Python, and Jupyter Notebooks to optimize customer service operations and enhance the overall customer experience.



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