Senior Dispute Operations Manager

18 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
About the Role

This position is part of our Dispute Handling team, where you will be responsible for the day-to-day business through Operational Excellence. As a section manager, you will be responsible for the overall performance towards our customers, manage governance meetings with selected customers, and drive enhancement and efficiency together with our business development team.

The ideal candidate will have:

  • Experience in leading teams and establishing development plans for direct reports
  • Excellent communication and leadership skills, with the ability to manage complex relationships
  • Good knowledge within dispute & chargeback processes, including card scheme processes and products
  • Able to understand customers and business requirements and transform them into operational improvement

As a member of our team, you will have access to professional and personal development opportunities, a modern office environment, and a dynamic and friendly work atmosphere.

Tietoevry Banking is committed to diversity and inclusivity and encourages applications from all qualified candidates.



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