Support Specialist
1 week ago
We are seeking a highly skilled and experienced Support Specialist to join our team at Visma PubliTech. As a Support Specialist, you will play a critical role in ensuring the smooth operation of our HRM system, Personec P, and providing exceptional support to our customers.
Key Responsibilities- Fault analysis and troubleshooting of complex issues related to Personec P
- Collaboration with internal teams, including technology, product development, and application consultants
- Effective communication with customers to resolve issues and provide support
- Accurate documentation of customer interactions and issue resolution in our Service Cloud system
- Adherence to Visma PubliTech's Quality Management Systems
- Providing timely and high-quality customer service, meeting internal and external SLA requirements
- Prioritizing customer presence in issue resolution or meetings, and providing personalized support for an exceptional customer experience
Our team consists of 12 senior and highly engaged colleagues, primarily based in Göteborg and Ängelholm. Our Support Specialists have in-depth knowledge of application support and possess a deep understanding of our customers' needs, enabling them to quickly resolve complex issues and provide exceptional support.
Requirements- Higher education (minimum 3 years) in fields such as economics, HR, salary, data science, or similar
- 5 years of experience in application/system Personec P (2nd line)
- Ability to work in a fast-paced and constantly changing environment
- Knowledge of pension-related issues
- Knowledge of integration with Medvind from Personec P
- Knowledge of integration with Time Care or other third-party products to Personec P
At Visma PubliTech, we offer a unique opportunity to work in a dynamic and entrepreneurial environment, with a strong focus on innovation and customer satisfaction. We are proud of our high employee engagement, which places us among the top 5% in the tech industry. We invest in our employees' growth and development, providing opportunities for professional growth and networking. Our team is built on a strong culture of collaboration, mutual respect, and a passion for delivering exceptional results.
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Support Specialist
1 week ago
Ängelholms Kommun, Sweden Visma PubliTech Full timeAbout the RoleWe are seeking a highly skilled and experienced Support Specialist to join our team at Visma PubliTech. As a Support Specialist, you will play a critical role in ensuring the smooth operation of our HRM system, Personec P, and providing exceptional support to our customers.Key ResponsibilitiesFault analysis and troubleshooting of complex issues...
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Support Specialist
1 week ago
Ängelholms Kommun, Sweden Visma PubliTech Full timeAbout the RoleWe are seeking a highly skilled and experienced Support Specialist to join our team at Visma PubliTech. As a Support Specialist, you will play a critical role in ensuring the smooth operation of our HRM system, Personec P, and providing exceptional support to our customers.Key ResponsibilitiesFault analysis and troubleshooting of complex issues...
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