
Delivery Operations Specialist
2 days ago
About the Role
Talaxy seeks a highly organized and detail-oriented individual to fill the role of Project Coordinator. This position reports directly to the Consulting Support Manager and plays a vital part in the operational side of our consulting delivery to clients.
In this role, you will be responsible for project management, coordination, and administration for our talent management services. Working closely with consultants, you will ensure seamless delivery of projects and provide exceptional support to clients.
Key Responsibilities:
- Provide regular updates to the Consulting Support Manager on project progress, challenges, and achievements.
- Collaborate with the Lead Consultant/Project Lead to track project progress, identify risks, and manage issues.
Project Set-up and Management
- Take responsibility for assigned projects, coordinating internal and external tasks from start to finish.
- Set up projects in OpenAir, including tasks and planned hours, and track progress to ensure efficiency.
- Anticipate and mitigate potential challenges, ensuring smooth project execution.
Client and Participant Management
- Support the Lead Consultant and Client Partner in managing client relationships, delivering exceptional service.
- Handle day-to-day communication with clients, coordinating logistics, participant bookings, and project updates.
- Book participant sessions, record details, and send necessary communications.
Financial Management
- Assist with financial aspects of projects, including system management, revenue tracking, and invoice preparation.
- Correctly set up and record projects in OpenAir, ensuring accuracy and promptness.
Quality Assurance
- Review materials and documentation to ensure accuracy, clarity, and professionalism.
- Collect and manage client data, maintaining confidentiality, accuracy, and security.
- Participate in project reviews, identifying opportunities for process improvement.
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