Digital Platform Operations Manager
4 days ago
In this role, you will be responsible for supporting the global operations of our Learning Management System (LMS), My Learning (Cornerstone on Demand). As a key member of the learning technology team, you will use your deep understanding and experience of Cornerstone on Demand to identify improvement opportunities, take initiative to optimize platform usage, and lead operational processes to deliver impactful results.
You will act as the main point of contact for superusers, providing guidance, troubleshooting, and support to ensure effective LMS usage across the organisation. Additionally, you will drive system optimisations, manage incidents and releases, and enhance system usage to support learning and development at scale.
Key Responsibilities- Provide operational support to global superusers and administrators to ensure smooth LMS functionality.
- Lead incident management, addressing issues promptly and coordinating with technical teams for resolution.
- Manage the release process for LMS updates, including testing, documentation, and communication of new features.
- Conduct regular system audits and usage analyses to identify opportunities for improvement and optimisation.
- Act as a subject matter expert for the LMS, sharing knowledge and best practices with superusers and stakeholders.
- Take initiative to propose and implement enhancements that drive system efficiency and user satisfaction.
To be successful in this role, you should have proven experience operating Cornerstone on Demand in a large-scale organisation. You should also have in-depth backend knowledge and skills to use Cornerstone on Demand as a system admin. Furthermore, you should have a proactive mindset with the ability to take initiative, identify improvement areas, and lead optimisation efforts.
You should be a strong collaborator and communicator, with the ability to support and guide superusers across different regions and functions. Additionally, you should have analytical skills to assess system usage and identify actionable insights for improvement. Understanding of data analytics and experience in data-driven decision making is also essential.
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