IT Support Specialist

5 days ago


Uppsala, Uppsala, Sweden Viedoc Full time

About Us

Viedoc designs innovative software to accelerate clinical research, enabling necessary treatments to reach those who need them sooner.

We achieve this by merging technology and design to streamline, automate, and simplify conventional processes in clinical research. Simply put, Viedoc makes every aspect of a clinical study smoother, resulting in greater discoveries that make a difference and have the potential to improve lives.

Our driving force is challenging the status quo – our goal since we started nearly two decades ago. In everything we do, we work towards a healthier world, seeking better, more efficient solutions that meet the needs of both our users and humanity.

Job Description

An IT Support Specialist plays a crucial role in ensuring the seamless operation of our business. As part of our dynamic team, you will leverage your expertise to provide first- and second-line technical support to end-users through Teams, phone, and email, meticulously logging incidents in our ticketing system.

Responsibilities:
  1. Academic degree or equivalent in Information Technology.
  2. Robust knowledge and hands-on experience with Cloud technologies.
  3. Proficient in installing, configuring, troubleshooting, and managing Windows, macOS, and iPhones.
  4. Expertise in working with Azure solutions, including Microsoft Endpoint management, Intune, software packaging, and distribution.
  5. Familiarity with Microsoft 365, Defender, Entra ID, SharePoint, and Teams.
  6. Powershell scripting skills.
  7. Networking proficiency encompassing security, wifi, and switches.
  8. Fluent communication skills in Swedish and English (verbal and written).

Requirements: Relevant education within Information Technology.

Location: Uppsala, Sweden.

Industry: Software, Pharmaceutical, Biotech, Medical Device, Consumer Health.

Employment Type: Permanent employment with full-time service.

Job Functions: IT support specialist.



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