
IT Support Specialist
5 days ago
Viedoc Technologies AB designs innovative software solutions to modernize clinical research and streamline conventional processes. As an IT Support Specialist, you will play a vital role in ensuring the seamless operation of our business by providing technical support to end-users.
Key Responsibilities- Provide first- and second-line technical support to end-users through various channels.
- Log incidents in our ticketing system for efficient issue resolution.
We are seeking a highly skilled and motivated individual with a strong academic background in IT and proficiency in Cloud technologies, including Azure solutions. If you have robust knowledge of Windows, macOS, and iPhones, along with expertise in working with Microsoft 365, Defender, Entra ID, SharePoint, and Teams, we encourage you to apply.
Requirements- A relevant academic degree or equivalent in IT.
- Robust knowledge and hands-on experience with Cloud technologies.
- Proficiency in installing, configuring, troubleshooting, and managing Windows, macOS, and iPhones.
- Expertise in working with Azure solutions, including Microsoft Endpoint management, Intune, software packaging, and distribution.
- Familiarity with Microsoft 365, Defender, Entra ID, SharePoint, and Teams.
- Basic knowledge of Powershell scripting.
- Networking proficiency encompassing security, wifi, and switches.
- Fluency in Swedish and English, both verbally and in written communication.
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