Systemadministratör/Incident Manager
2 weeks ago
Vår konsultbyrå, Deploja AB, söker en erfaren Systemadministratör/Incident Manager för att stärka vårt team. I rollen som Systemadministratör/Incident Manager är du ansvarig för att övervaka inkommande supportärenden/incidenter och säkerställa att de prioriteras och hanteras enligt gällande SLA (Service Level Agreement). Du kommer att arbeta med att koordinera och följa upp med systemadministratör, utvecklingsteam och externa aktörer för att lösa incidenter och problem på ett snabbt och effektivt sätt.
Uppdragets innehåll- Övervaka inkommande supportärenden/incidenter och säkerställa att de prioriteras och hanteras enligt gällande SLA (Service Level Agreement)
- Koordinera och följa upp med systemadministratör, utvecklingsteam och externa aktörer för att lösa incidenter och problem på ett snabbt och effektivt sätt
- Fungerar som huvudkontaktpunkt mellan slutanvändare och tekniska team, och säkerställa tydlig och effektiv kommunikation genom hela support- och incidentprocessen
- Dokumentera och rapportera incidenter, problem och lösningar för att förbättra den övergripande support- och incidentprocessen
- Samverka med externa leverantörer och partners för att säkerställa att deras tjänster och support överensstämmer med myndighetens krav och standarder
- Att månads- och årsjobb planeras in och utförs enligt satta tidsramar samt sköter kommunikationen externt rörande dessa
- Delta i planering och genomförande av disaster recovery-övningar och säkerställa att supporten är förberedd på att hantera nödsituationer
Vår idealiska kandidat har minst 5 års arbetserfarenhet av Linux (Rhel) och minst 5 års arbetserfarenhet av SQL (Oracle). Du har också minst 3 års arbetserfarenhet av Shell script och minst 3 års arbetserfarenhet av Open Shift. Dessutom har du minst 1 års arbetserfarenhet av en koordinerande position och eftergymnasial utbildning inom Data/IT. Meriterande är API (WSO), Artemis, Grafana och Prometheus, Splunk, XML/Json, Jira, Confluence, Python, ServiceNow, Jenkins, GIT och iiPax (SHS).
Vad vi erbjuderVår konsultbyrå erbjuder en spännande och utmanande roll med möjlighet att arbeta med olika kunder och projekt. Vi erbjuder också en trygg månadslön, tjänstebil, tjänstepension och stora möjligheter till löneväxling. Dessutom erbjuder vi privat sjukvårdsförsäkring, olycksfallsförsäkring och livförsäkring för ökad trygghet. Vi erbjuder också kompetensutveckling och livskvalitet.
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