Payment Risk Analyst
1 week ago
About Us
Trustly is revolutionizing the way people pay online, focusing on convenience, intelligence, and responsibility. With industry-leading technology capabilities and a strong presence across Europe and the Americas, we're leading the human-centric payment revolution as a truly global team.
About the Role
The Fraud space is evolving rapidly at Trustly. Our Payment Service Operations Function ensures our products and processes deliver robust fraud mitigation while preserving a great customer experience and supporting our growth. We're looking for a highly skilled Paid Workforce Manager who can efficiently process fraud escalations and help shape our future fraud strategy using the latest approaches to investigations.
Your Key Responsibilities:
- Process fraud escalation claims in a timely manner.
- Work collaboratively with internal and external stakeholders to proactively identify, investigate, and address fraud concerns.
- Collaborate with Banking Partners and Merchants to gain a comprehensive understanding of fraud risks.
- Process APP Reimbursement claims, conducting thorough investigations to determine liability outcomes.
- Identify opportunities for improvement through data analysis, testing, and tracking.
You'll be successful if you have:
- A deep understanding of Fraud typologies and fraud risks.
- The ability to effectively process escalation tickets and adhere to operational procedures.
- Familiarity with fraud detection tools and the capacity to improve/optimise their coverage.
- An adaptable mindset, excited about working in a dynamic environment.
- Strong stakeholder management skills, with excellent communication abilities.
- Experience reviewing, documenting, and optimising business processes (a plus).
- A passion for learning and the ability to quickly adopt new concepts and technologies.
Compensation: $80,000 - $110,000 per year based on location and experience.
This role requires a proactive approach to risk assessment, excellent analytical skills, and effective communication with all stakeholders.
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