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End-to-End Process Lead

2 months ago

Stockholm, Stockholm, Sweden Nordea Bank Full time

About the Role

We are seeking a highly skilled Process Manager to lead our Process Management & OX team within Automation, Data & Change. As a key member of our Operations team, you will play a vital role in enabling Business Areas and Operations Service Lines to benefit from end-to-end process management and operational excellence.

Key Responsibilities

  • Own end-to-end Process Management for processes in Nordea Operations
  • Drive process improvements to increase efficiency, reduce operational risk, and create great customer experiences
  • Manage overall process performance by defining and monitoring KPI's
  • Proactively engage and align with process stakeholders in Operations and Business Areas
  • Coordinate and drive work across process team including Process Specialists, Data Analysts and Automation Experts
  • Support maintaining Nordea's Process Management Framework

About You

We are looking for a self-driven, proactive, and team-oriented individual with excellent analytical skills and a structured way of working. You should have strong stakeholder management and communication skills, a passion for learning and continuous improvement, and a strong business understanding.

Requirements

  • Bachelor's or Master's degree within Business, Technology or equivalent
  • Relevant working experience in end-to-end Process Management
  • Strong business understanding and a successful track record of implementing end-to-end process improvements
  • Working experience in Financial Services or Consulting is a plus
  • Excellent written and spoken English

What We Offer

As a Process Manager at Nordea Bank, you will have the opportunity to work in a hybrid model combining office presence with the opportunity to partially work remotely. You will join a team of creative and highly-skilled professionals, passionate about driving business value through end-to-end process management.