Security Operations Manager
3 weeks ago
We are seeking a highly skilled Security Operations Manager to join our team at TUI.
- Conduct thorough country security risk assessments of existing and potential destinations to ensure the safety of our customers and employees.
- Develop and maintain the destination-level risk matrix for hotels, excursions, activities, and transfers to mitigate potential security threats.
- Collaborate with TUI Source Markets and business unit areas to monitor, evaluate, and interpret data supplied by government agencies or publicly issued travel advice.
- Stay up-to-date with global security-related events and analyze security threats and incidents to inform our risk management strategies.
- Influence the development of industry standards for excursions, activities, and transport in destinations to ensure the highest level of security.
- Develop and implement the Security Management System in relation to risk assessment, travel advice, excursions, activities, and transport.
- Provide training and support to TUI MM colleagues, DMC colleagues, and shore-ex colleagues on security-related matters.
- Act as the Group security SPOC for TUI MM 3rd-party relationships, including security crisis situations and 3rd-party clients.
- Collaborate with SOM Intelligence to refine the company's regional geopolitical risk perspective and provide analysis of global security incidents.
- Maintain awareness of geopolitical and risk trends affecting the tourism sector.
- Communicate strategic analysis and forecasting to key stakeholders.
- Interact with a wide range of stakeholders, including law enforcement and intelligence agencies, embassies, source markets, and destinations.
We are looking for a candidate with:
- Proven experience in hotel audit management (RS) and security management or a proven understanding of applying security management principles.
- Understanding of geopolitics and how a security environment can affect tourism business operations in a destination.
- Project management skills and strong, practical, organizational, and analytical skills.
- Ability to develop effective working relationships across source markets, business units, and with external providers.
- Excellent verbal and written communication skills and the ability to deal confidently and effectively with senior management and external organizations in the English language.
- Industry knowledge, including security risks and general risk assessment.
- Ability to manage own workloads and with minimal supervision.
- A flexible and positive approach to work with a willingness to undertake business travel and spend nights away from home.
We offer:
- Competitive salary.
- Pension scheme and life assurance.
- Generous holiday entitlement and holiday discounts.
- Forward-thinking ways of working.
- TUI time off and purchase of additional holiday entitlement.
- Excellent rates with foreign exchange and discounts with retailers.
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