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Application Support Engineer
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Key Responsibilities
As a vital member of the Software Service team at Swisslog, you will engage in a collaborative environment dedicated to delivering technical and software support tailored to our clients' specific agreements. This role is essential, requiring a strong sense of accountability, dedication, and teamwork to thrive. As a Software Service Engineer, you will have the opportunity to advance in your position and within the team as you tackle increasingly intricate tasks and responsibilities over time. Your primary duties will include: Enhancing existing, site-specific software systems related to warehouse management. Serving as the primary contact for clients regarding complex software issues or inquiries about software enhancements. Executing change requests with an emphasis on Java EE. Participating in a rotating on-call schedule in collaboration with the team. Developing strategies for software deployment while ensuring system uptime. Conducting software tests and overseeing implementation at client locations. Reviewing past incidents and deriving actionable insights within the team to boost client satisfaction.Application Requirements
To excel in this role, you should possess: A degree in computer science, a related field, or equivalent experience. Strong communication abilities, with fluency in both Swedish and English, in verbal and written forms. Prior experience in a support/service capacity, ideally within the software sector. A proven track record of delivering high-quality customer service, both internally and externally. Familiarity with databases and solid knowledge of Java. We also consider it advantageous if you have: Experience in software testing. Background in the supply chain or logistics sector.Additional Information
Permanent Position Hybrid Work Environment Focus on Software Development