Technical Operations Director
2 weeks ago
About Our Company
Redeploy AB specializes in platform engineering and operations, helping our clients simplify infrastructure management and speed up application delivery. Our 'Ready-to-Run' platform products enable IT departments and developers to manage infrastructure and governance with ease.
Leveraging Infrastructure as Code, container-based services, CI/CD, and Kubernetes, and collaborating with cloud providers like Azure and AWS, we tackle complex problems, enhance our tools, and provide guidance to help mid-sized and enterprise customers get the most out of their cloud platforms.
Job Description
We're seeking a Technical Operations Director to lead our Cloud Operations team and deliver exceptional services to our clients. This is an important role that combines leadership, customer relationship management, and technical oversight to drive outstanding outcomes for our clients.
The successful candidate will be responsible for:
- Overseeing the delivery of our operations services on Azure, AWS, and Kubernetes platforms, ensuring alignment with agreed SLAs and customer expectations.
- Managing a team of skilled engineers, providing mentorship, conducting performance reviews, and fostering a collaborative environment.
- Acting as the primary contact to build and maintain strong relationships with customers, manage escalations, and ensure their needs are met with excellence.
- Driving continuous improvement and implementing strategies to optimize processes, enhance service quality, and achieve operational efficiency.
- Collaborating with customers who often work in agile environments, ensuring smooth integration and delivery in iterative processes.
- Maintaining Operational Standards, including monitoring performance metrics, managing resources, and ensuring adherence to best practices in cloud management, security, and governance.
- Supporting the sales process targeting both new and existing customers.
Your Skills and Qualifications
We're looking for someone with experience in IT operations, preferably with managing operations on Azure and/or AWS. You should also have experience in managing and developing teams, including performance reviews and mentorship. Additionally, you should be comfortable managing multiple priorities and navigating the complexities of services and customer requirements and expectations.
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