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Enterprise Support Technician

1 week ago

Gothenburg, Västra Götaland, Sweden Definitive Healthcare Full time

Are you a motivated and results-driven individual who thrives in a collaborative environment? Do you have a passion for delivering gold standard support and a strong background in IT operations support? We are seeking an Enterprise Support Technician to join our IT Support Services team at Definitive Healthcare.

In this role, you will be responsible for providing exceptional customer support to our user community, analyzing and troubleshooting technical issues, and collaborating with the IT team to resolve problems. You will also participate in IT projects and contribute to the development of new initiatives.

Key Responsibilities:

  • Provide high-quality customer support via phone, email, or remote sessions
  • Analyze and troubleshoot technical issues using advanced knowledge and troubleshooting skills
  • Collaborate with the IT team to resolve complex problems and improve overall system performance
  • Participate in IT projects and contribute to the development of new initiatives
  • Assist with onboarding and offboarding processes

Requirements:

  • 4+ years of experience in IT operations support
  • Strong understanding of ITIL or ITSM principles
  • Familiarity with network fundamentals, Active Directory, and M365 administration
  • Excellent communication and interpersonal skills