Technical Support Expert

5 days ago


Malmo, Skåne, Sweden Brainlab Full time

About Us

Brainlab, a pioneering medical technology company, develops innovative software solutions for the healthcare industry. Founded in Munich, Germany, our team of 2400 dedicated professionals is committed to creating cutting-edge technologies that improve patient outcomes.

Job Overview

We are seeking a skilled Field Service Engineer to join our team in the Skåne region. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring seamless integration and maintenance of our radiotherapy and radiosurgery systems.

Main Responsibilities
  1. To provide after-sales service for our radiotherapy and radiosurgery systems, including diagnosis, service, maintenance, repairs, and network integrations.
  2. To act as the primary point of contact for our customers, communicating efficiently with clients, understanding their needs, and responding in a timely and effective manner.
  3. To install and integrate our systems for customers in your region and occasionally in the EMEA region.
  4. To troubleshoot complex software issues remotely or on-site, ensuring minimal downtime and maximum customer satisfaction.
  5. To perform routine calibrations and preventive maintenance services to ensure optimal system performance.
  6. To educate customers about Brainlab products, providing comprehensive training and support to enhance their experience.
  7. To deliver exceptional customer service, meeting and exceeding expectations.
Requirements
  • Bachelor's or Master's degree in Electrical Engineering, Biomedical Engineering, Medical Physics, or a related field.
  • Excellent knowledge of informatics, IT infrastructure, and networking concepts.
  • Prior experience in service/maintenance, robotics, x-ray equipment, and/or IT is highly desirable.
  • Strong social, teamwork, and self-management skills, with excellent communication abilities in English; Swedish language skills are a plus.
  • Able to work efficiently from home office and travel up to 80% of the time.


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