
Senior IT Operations Manager
1 day ago
Company Overview
At Permobil, we are passionate about developing advanced assistive solutions that improve the lives of individuals with disabilities. Our purpose is to create innovative products that make a difference in people's lives. We strive for technological excellence and collaboration within our organization.
Job Description
The Manager, Technical Services EMEA will be responsible for leading the IT Service Desk and Operations & Infrastructure teams. This role is crucial in modernizing IT operations, ensuring high performance, security, and availability across hybrid infrastructures. The successful candidate will drive innovation in IT automation, service management, and monitoring while fostering collaboration, guiding a diverse team, and aligning IT services with organizational goals.
Key Responsibilities
- Oversee IT Service Desk and Infrastructure Operations across EMEA, ensuring efficient service delivery, secure hybrid infrastructures, and high availability using platforms like Azure, VMware, Windows Server, Linux, Meraki, Intune, SCCM, and the Windows Security Suite.
- Support technical initiatives by resolving issues, optimizing processes, and implementing scalable solutions with tools like Jira, Confluence, CheckMK, Jenkins, and Ansible.
- Improve workflows, standardize processes, and automate routine tasks to boost efficiency and user satisfaction.
- Strengthen collaboration between IT Operations and the Service Desk, enhancing communication, knowledge sharing, and problem-solving.
- Preferred experience: leading cloud migrations and cost-optimization initiatives for both Azure/AWS/IaaS.
- Manage vendor relationships, contracts, and budgets to ensure cost control, SLA compliance, and value delivery.
- Align IT services with Group IT strategies by planning and executing initiatives to improve services and processes.
- Lead, coach, and develop a high-performing IT team, fostering collaboration and managing performance.
- Track IT performance metrics (KPIs), provide updates, and ensure compliance with strategic objectives.
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