Healthcare Quality Control Professional

7 hours ago


Stockholm, Stockholm, Sweden Karo Healthcare Full time

Empowering Health Decisions:

Karo Healthcare is committed to making smart choices for everyday healthcare. Our extensive portfolio encompasses over 80 brands operating across 90 countries. We prioritize innovation, blending organic expansion and strategic partnerships to drive growth. Under EQT ownership since 2019, we're rapidly approaching a €1 billion European leadership position in consumer health.

Join Our Journey:

As a Quality Assurance Associate in our Stockholm office, you'll play a crucial role in ensuring customer satisfaction. Your responsibilities will include logging and tracking customer complaints, collaborating with internal teams, and engaging with customers through effective communication. Key tasks involve:

  1. Ensuring timely resolution of customer issues through efficient complaint management.
  2. Collaborating with internal teams to escalate and resolve complex customer issues.
  3. Engaging with customers to address their inquiries and facilitate seamless communication.
  4. Providing valuable feedback and insights to improve the complaint and consumer service processes.

What You'll Need:

To succeed in this role, you'll require:

  1. Demonstrated experience in customer relations and customer service.
  2. A background or education in life sciences or healthcare, which is highly desirable.
  3. Proficiency in both spoken and written English and Swedish.

Your Benefits:

As a valued member of our team, you can expect:

  1. Opportunities to create, grow, and encourage.
  2. A competitive salary package, flexible schedule, and hybrid model with a primary workplace in the office.
  3. Responsibility for exciting and challenging projects that have a direct impact on our customers and the industry.
  4. A very positive work environment in a dynamic, international, and motivated team.
  5. Start-up spirit while being part of a large international organization with strong values.

At Karo Healthcare, we foster a Diverse & Inclusive environment, embracing qualified candidates from all backgrounds and perspectives.



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