IT Service Delivery Specialist

4 days ago


Båstads Kommun, Sweden Lindab AB Full time

About Lindab AB

Lindab is a leading provider of digitalization solutions, driving business growth and revenue expansion through strategic acquisitions and organic development.

Our company is committed to investing in a group-wide digital strategy, focusing on ERP, HRM, and Data&AI initiatives. This vision aims to support our expansion and build shared capacity with skilled colleagues.


Your New Role

We are seeking an experienced IT professional to join our team as a 2nd Level Line Support Technician. In this role, you will play a crucial part in ensuring stable and efficient IT services.

You will be responsible for logging, categorizing, and prioritizing incoming incidents and service requests to quickly restore IT services and handle inquiries professionally and efficiently.


Key Responsibilities

  • Incident and Request Management: Log, categorize, and prioritize incoming issues to ensure efficient resolution.
  • User Support: Assist employees via phone and ITSM systems, keeping them informed about their cases.
  • Troubleshooting & Escalation: Handle complex IT issues and escalate when necessary.
  • Technical Problem Solving: Identify both temporary workarounds and long-term solutions to ensure optimal IT performance.
  • Process & Documentation Improvement: Maintain knowledge bases and enhance support processes.
  • Collaboration & Knowledge Sharing: Act as a bridge between the service desk and other IT teams.


Required Skills and Qualifications

  • 5+ years of experience in a service desk environment.
  • Strong knowledge of Microsoft 365, Windows 11, Intune, Autopilot, and SCCM.
  • Experience working with ticket management systems.
  • Solid understanding of ITIL processes.
  • Hands-on experience with Active Directory administration and user management.
  • Driver's license, B.
  • Fluent in both Swedish and English.


Benefits and Others

We look forward to your application and welcoming you to our team at Lindab. Apply soon, as we are eager to review your qualifications.



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