Director of Reliability Services

4 days ago


Sävsjö Kommun, Sweden Signode Industrial Group Full time
Director of Reliability Services - Europe
  • Hybrid
  • Heerlen, Limburg, Netherlands
  • Virton, Walloon Region, Belgium

Signode, a global leader in packaging solutions, is seeking a dynamic Director of Reliability Services – Europe to lead its combined European service organization, encompassing strapping, wrapping, case sealing, and tool service technician teams.

In this role, you will unify and optimize these teams to deliver cohesive, best-in-class service across the region. Leading a team of Regional Service Managers, you will oversee maintenance, installation, and retrofit services while driving the development and rollout of proactive maintenance solutions to enhance uptime and productivity.

Key Responsibilities:

Reporting to the VP – Reliability Services, this person will also work with other regional service leaders to align programs, offerings, and practices across regions, especially for our multinational customer base.

  1. Lead and optimize the European service organization, ensuring comprehensive geographic coverage and exceptional customer service.
  2. Manage and mentor Regional Service Managers responsible for field service technician development and performance.
  3. Establish a multi-tiered technician team with "Level 1" and "Level 2" roles, enabling efficient and expert service delivery.
  4. Build a Service Operations team to manage scheduling, remote troubleshooting, and customer support, leveraging digital tools to enhance productivity.
  5. Oversee training programs to ensure technicians are cross-trained on the full range of Signode products, including strappers, wrappers, hooders, and case sealers.
  6. Drive performance excellence through metrics such as safety, customer satisfaction, first-time fix rates, response time, and revenue realization.
  7. Collaborate with marketing to create and roll out equipment lifecycle programs, including scheduled maintenance, audits, health checks, and upgrades.
  8. Launch a campaign to tag installed equipment and capture critical maintenance data.
What We're Looking For:

Bachelor's degree in engineering or a related field (Master's degree preferred).

10+ years of experience managing world-class service organizations, including both transactional and long-term service offerings.

Proven success managing a P&L and leading multi-geography teams with 50+ employees.

Strong analytical and problem-solving skills with high business acumen.

Metrics-driven and detail-oriented, with a passion for driving performance.

Experience implementing digital technologies for service organizations, such as remote monitoring, predictive diagnostics, and RFID tagging.

Excellent communication, presentation, and team-building skills.

Demonstrated success in hiring, training, and developing high-performance teams.

Prior experience leading business transformation is highly desirable.

Confident yet approachable, with a strong sense of urgency and a bias for action.

Willingness to travel within Europe and internationally as needed.

#J-18808-Ljbffr

  • Sävsjö Kommun, Sweden Signode Industrial Group Full time

    As a Director of Maintenance and Reliability, you will oversee the development and implementation of strategies to enhance uptime and productivity. This includes building a multi-tiered technician team with 'Level 1' and 'Level 2' roles, enabling efficient and expert service delivery.About the Job:This is a unique opportunity to join a global leader in...

  • Reliability Expert

    4 days ago


    Sävsjö Kommun, Sweden Signode Industrial Group Full time

    We are seeking a seasoned Reliability Expert to lead our European service organization.About the Role:You will be responsible for unifying and optimizing our teams to deliver cohesive, best-in-class service across the region. This includes leading Regional Service Managers, overseeing maintenance, installation, and retrofit services, as well as driving the...


  • Sävsjö Kommun, Sweden Signode Industrial Group Full time

    The ideal candidate will have experience implementing digital technologies for service organizations, such as remote monitoring, predictive diagnostics, and RFID tagging. They will also be willing to travel within Europe and internationally as needed.About the Company:Signode is a global leader in packaging solutions. We are committed to delivering...


  • Tranås Kommun, Sweden Bosch Thermoteknik AB Full time

    Company DescriptionWelcome to a world where your ideas lead to something big. Welcome to BoschBosch Home Comfort Group in Tranås develops, manufactures, and sells heat pumps for the European market. We are approximately 800 employees and form a part of the large Bosch Group, which consists of approximately 420,000 employees worldwide.We work with...


  • Malå Kommun, Sweden TN Sweden Full time

    Social network you want to login/join with:Client:Location:Job Category:OtherEU work permit required:YesJob Reference:b8738128a7efJob Views:5Posted:24.03.2025Expiry Date:08.05.2025Job Description:At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees...

  • Legal Director IT

    16 hours ago


    Älmhults Kommun, Sweden IKEA of Sweden - Älmhult Full time

    Job Description">IKEA of Sweden AB is seeking an experienced Legal Director to lead the IT and Privacy lawyers and agenda within the legal team. The team consists of an IT generalist, two privacy specialists, and a sourcing specialist. The ideal candidate should have a law degree (LL.M) and at least 10 years' experience working with IT and privacy matters at...


  • Älmhults Kommun, Sweden IKEA Supply Services Sweden AB - Älmhult Full time

    **Our Ambition**IKEA Supply Services Sweden AB - Älmhult has recognised the need to improve and modernise our work methods. We are upgrading our current Procurement Platforms to enable Procurement processes for all of IKEA. This new position is a great opportunity to take a leading role in the Ivalua Procurement platforms, which support our direct and...


  • Älmhults Kommun, Sweden IKEA Supply Services Sweden AB - Älmhult Full time

    **About the Team**IKEA Supply Services Sweden AB - Älmhult is a vibrant company where ideas are heard, where there is opportunity to learn new skills, and where the goal always is 'to create a better everyday life for the many people'. We believe in everyday personal growth and offer the opportunity to develop your career globally.We are looking for a...


  • Malå Kommun, Sweden TN Sweden Full time

    Empowering Procurement TransformationSingtel's vision is to create a positive impact and a sustainable future for all. We aim to achieve this through our commitment to fostering an inclusive and forward-thinking work environment.The Associate Director, Procurement Shared Services will lead the Procurement Shared Services team at the KL Hub, focusing on...


  • Bodens Kommun, Sweden SilverBack Full time

    SilverBack Staffing Ltd is recruiting a highly experienced Industrial Procurement Director to lead sourcing projects for industrial equipment and construction services in Sweden.The ideal candidate will have extensive experience in procurement management, as well as excellent leadership and communication skills.Key responsibilities include:Developing and...


  • Malå Kommun, Sweden TN Sweden Full time

    Fostering a Culture of Excellence in ProcurementSingtel aims to empower every generation through our mission. We strive to create a workplace that is inclusive, forward-thinking, and fosters a strong sense of belonging.The Associate Director, Procurement Shared Services will lead the Procurement Shared Services team at the KL Hub, focusing on delivering...


  • Falköpings Kommun, Sweden TN Sweden Full time

    Job SummaryWe are seeking a highly motivated and experienced Territory Sales Manager to join our team in Göteborg & VGR region of Sweden. As a key member of our sales team, you will be responsible for promoting and selling Stryker's Orthopaedic Instruments products in the region.The ideal candidate will have a strong enthusiasm for medical technology and a...


  • Malå Kommun, Sweden TN Sweden Full time

    Transforming Procurement with ExcellenceAt Singtel, we strive to empower every generation through our mission. We foster an inclusive and forward-thinking work environment where employees experience a strong sense of belonging and make meaningful impact.The Associate Director, Procurement Shared Services will lead the Procurement Shared Services team at the...


  • Älmhults Kommun, Sweden IKEA Supply Services (Sweden) AB Full time

    About IKEA Supply Services (Sweden) AB:IKEA Supply Services (Sweden) AB is a leading provider of sustainable supply chain solutions. Our mission is to create a better everyday life for the many people by providing efficient, reliable, and environmentally friendly supply chain services.About the Job:We are seeking a Sustainability Analyst to join our team to...


  • Älmhults Kommun, Sweden IKEA Supply Services (Sweden) AB Full time

    Join Our Team:IKEA Supply Services (Sweden) AB is a leading provider of sustainable supply chain solutions. Our mission is to create a better everyday life for the many people by providing efficient, reliable, and environmentally friendly supply chain services.About the Role:We are seeking a Sustainability Analyst to join our team to help us drive...


  • Tyresö Kommun, Sweden IKEA of Sweden Full time

    About IKEA of SwedenIKEA of Sweden is a global leader in furniture design and production. Our mission is to create functional and affordable products that meet the needs of our customers.


  • Tyresö Kommun, Sweden IKEA of Sweden Full time

    **The Ideal Candidate**We are looking for a talented and motivated individual to fill the role of Project Leader/Scrum Master.The ideal candidate will have:Solid knowledge and experience of leading cross functional digital product teams, with a proven track record of delivering results.Proven experience working in agile environments (Kanban, Scrum) with a...


  • Älmhults Kommun, Sweden IKEA Supply Services Sweden AB - Älmhult Full time

    **About the Role**IKEA Supply Services Sweden AB - Älmhult is seeking a highly skilled Digital Procurement Leader to join our team. As a key member of our Supply Chain Development organisation, you will be responsible for leading the technology development and operations for our Ivalua Direct and Indirect Procurement Platforms.The successful candidate will...


  • Älmhults Kommun, Sweden IKEA Supply Services Sweden AB - Älmhult Full time

    **About Us**IKEA Supply Services Sweden AB - Älmhult is a dynamic and innovative company that brings together three core businesses: Retail Concept, Range, and Supply. We work constantly to improve the IKEA home furnishing offer and make it more accessible for the many people.We are looking for a highly skilled Procurement Technology Specialist to join our...


  • Kungälvs Kommun, Sweden TN Sweden Full time

    Account Management Expert RequiredAs an Account Management Expert, you will work closely with other team members in Sweden and the Sales Manager to ensure customer service levels are best in class. You will prepare orders for interested customers and be a reliable partner for our customers during order follow-up.