Product Safety Specialist

3 days ago


Kungsbacka Kommun, Sweden Mediq Sverige AB Full time

Mediq Sverige AB is seeking a highly motivated and driven Product Safety Specialist to join its team. This role ensures timely and effective handling of incoming product Field Safety Notices (FSNs) and recalls from manufacturers/suppliers as well as product failure complaints from customers.

The Product Safety Specialist supports the organization in securing that all required actions are performed and documented in our systems according to established guidelines. This involves coordinating and collaborating with other internal parties participating in the process, from customer service to product managers and warehouse.

Key Responsibilities
  • Daily monitoring of FSN/Recall inbox and acting as the first point of contact for FSNs/recalls sent by suppliers to Mediq Sweden and Mediq Norway.
  • Urgently investigating affected products and required actions based on received mail and blocking stock if necessary.
  • Creating Non-Conformity Reports (NCRs) in the ERP system IFS.
  • Investigating affected customers and forwarding FSNs through NCRs to recall coordinators in Mediq Denmark, if applicable.
  • Contacting product managers and arranging start meetings with stakeholders to coordinate Field Safety Corrective Action processes and ensure awareness among involved parties.
  • Continuously following up on FSCA progress and maintaining communication with involved parties to ensure correct and effective handling of required actions, including warehouse returns to suppliers, scrapping, customer/supplier credits, etc.
  • Archiving documentation of performed FSCAs in NCRs.


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