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Workforce Planning Expert
1 week ago
Sustainability and digital innovation are driving the evolution of the energy sector. At TN Sweden, we're committed to harnessing technology to reduce energy consumption and costs. As a Workforce Management Analyst, you'll play a key role in optimizing our operational efficiency, ensuring seamless service delivery to our customers.
Job Mission- You will monitor and manage staffing levels, analyze data trends, and collaborate across teams to implement agile staffing strategies.
- Your focus will be on monitoring skilling, queue prioritization, adherence to schedules, making intra-week adjustments to optimize staffing levels and meet SLA goals.
- You will analyze data trends and historical patterns to forecast staffing needs for short to medium term, proactively identifying risks to service delivery.
- Collaborating with cross-functional teams, you will implement agile staffing strategies to meet wider business objectives cost-effectively.
