Lead Client Relationship Manager
4 weeks ago
A Career at HARMAN
HARMAN is a dynamic technology leader committed to enhancing lives through innovation, inclusivity, and collaboration. Our culture fosters teamwork and problem-solving, allowing you to thrive and take pride in your contributions.
As a Senior Account Manager, your primary responsibility will be to ensure sustained commercial success and client satisfaction for ongoing HARMAN initiatives. You will work diligently to meet customer expectations and collaborate closely with client counterparts to maintain and expand existing business with favorable commercial outcomes.
Key Responsibilities
Gather and communicate the commercial feedback from clients for ongoing initiatives Oversee commercial agreements and facilitate negotiations with clients for secured business (e.g., APR, CR, customer claims) Monitor client satisfaction across all levels and implement corrective actions as necessary Strive to meet commercial objectives (revenue, EBIT, Cash Flow) for your client programs Manage client change requests and guide them through the internal approval workflow Ensure continuity of secured business through program extensions and subsequent initiativesRequired Qualifications
Bachelor's Degree in Engineering or Business Management Minimum of 5 years of relevant sales experience, including at least 2 years in the Automotive sector Comprehensive understanding of Automotive OEM organizations and their processes Strong grasp of P&L statements, business cases, and contracts with automotive OEMs Basic technical knowledge of Automotive hardware and software systemsPreferred Qualifications
Master's degree in Engineering or Business Management Experience collaborating with relevant customers/OEMs Background working with Tier 1 suppliers of products such as audio, infotainment, connectivity, and ADASHARMAN is an Equal Opportunity / Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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