Service Innovation Manager

2 days ago


Stockholm, Stockholm, Sweden Atlas Copco Full time

We're looking for a Service Innovation Manager to join our team at Atlas Copco. As a key member of our team, you'll work closely with UX designers, product owners, marketing, and global customer centers to analyze user behavior, identify pain points, and develop data-informed solutions that improve customer satisfaction and drive digital sales on our website.

Your Role
As a Service Designer at Atlas Copco, you'll be responsible for driving innovation and improving the customer experience across all channels. You'll work with cross-functional teams to analyze user behavior, identify pain points, and develop data-driven design solutions.

Key Responsibilities:

  • Analyze customer journeys and identify opportunities for improvement
  • Develop customer personas and translate research into actionable recommendations
  • Collaborate on data-driven design solutions
  • Identify and propose service design improvements
  • Ensure content and support align with customer needs
  • Advocate for user-centered design

You report to Kevin Su, Program Manager Customer Experience within Atlas Copco Industrial Technique.

Requirements:

  • Minimum 3 years' experience in service design, UX research, or related field
  • Experience with qualitative and quantitative research
  • Proficiency in Figma
  • Proficiency in Miro or other similar online collaboration tools.
  • Strong skills in Excel, Google Analytics, Looker Studio, Microsoft Clarity, Hotjar, and AI tools.

Our Culture:

  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • Possibility to work in innovative projects with a real impact
  • A supportive team culture with work-life balance


  • Stockholm, Stockholm, Sweden Alfa Laval Technologies AB Full time

    Our company overview highlights our dedication to pushing the boundaries of technology and exploring new services that benefit both Alfa Laval and our clients. As a key player in the maritime industry, we're driving innovation and excellence forward through our connected marine services platform. By joining our team, you'll have the opportunity to work with...


  • Stockholm, Stockholm, Sweden Rotterdam Innovation City Full time

    Rotterdam Innovation City is looking for a Financial Services Specialist to join our Finance department. As a key member of our revenue team, you will play a vital role in supporting our customers across the globe.Your primary responsibility will be to manage customer accounts and ensure timely payments. You will work closely with our Revenue Controllers to...


  • Stockholm, Stockholm, Sweden Rotterdam Innovation City Full time

    We are seeking a talented Customer Service Specialist to join our team at Rotterdam Innovation City. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on resolving technical issues and inquiries through phone, email, and other communication...


  • Stockholm, Stockholm, Sweden Banqsoft Full time

    We're seeking an accomplished Service Delivery Manager to lead our Professional Services team in Banking & Credit Services. In this dynamic environment, you'll play a key role in creating solutions that enhance customer experiences and drive innovation.As a seasoned leader, you possess hands-on knowledge of project management, service management, or customer...


  • Stockholm, Stockholm, Sweden Rotterdam Innovation City Full time

    We are seeking a Revenue Management Professional to join our Finance team at Rotterdam Innovation City. As a key member of our revenue team, you will be responsible for ensuring accurate and timely billing of customers.Your primary responsibility will be to review and approve customer contracts, manage customer accounts, and resolve any issues that may arise...


  • Stockholm, Stockholm, Sweden Wise IT AB Full time

    We are looking for an experienced Enterprise IT Service Manager to join our team at Wise IT AB.In this role, you will be responsible for leading our teams in managing hybrid cloud environments, optimizing servers, storage, and networks. Your goal will be to drive innovation, ensure stability, and navigate change in a dynamic IT landscape.Some of your key...


  • Stockholm, Stockholm, Sweden BiTA Service Management Full time

    BITA Service Management är en ledande aktör inom IT Service Management och söker nu efter en erfaren konsult med stark inriktning mot strategi. Du kommer att arbeta med att utveckla och implementera nya strategier och processer för att förbättra vår kunds interna effektivitet och leverera bättre kundnytta.I rollen ingår att identifiera...


  • Stockholm, Stockholm, Sweden Capgemini Full time

    Capgemini is seeking a Technical Innovation Manager to join our Digital Architecture team in Stockholm. As a key member of our team, you will be responsible for driving innovation and providing technical expertise to our clients.About UsCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual...


  • Stockholm, Stockholm, Sweden Aimopark Full time

    Aimopark is committed to making a difference in society through innovative mobility services. We are seeking a Salesforce Development Lead to join our team and help us shape the future of CRM solutions.About the TeamOur team is dedicated to delivering high-quality CRM solutions that empower our operations across the Nordics. As a Salesforce Development Lead,...


  • Stockholm, Stockholm, Sweden Corporation Service Company Full time

    Job DescriptionWe are seeking a highly skilled Client Service Partner to join our team. As a Client Service Partner, you will be responsible for delivering exceptional customer service by responding promptly and accurately to client inquiries via multiple communication channels.You will help customers manage a portfolio of domain names and digital assets to...


  • Stockholm, Stockholm, Sweden Tietoevry Full time

    Tietoevry Tech ServicesWe modernize our customers' IT landscape to drive efficiency, agility, and innovation. Our goal is to become the market leader in the Nordics and the first choice for our customers' business renewal. ServiceNow is one of the leading IT Service Management platforms and a focus area for Tietoevry in the Nordic market.About the JobWe are...


  • Stockholm, Stockholm, Sweden Deploja AB Full time

    We are seeking an Innovation Management Professional to join our team at Deploja AB. As an innovation manager, you will be responsible for identifying and prioritizing innovation opportunities and developing strategic plans to drive business outcomes.Key ResponsibilitiesDevelop and implement innovation strategiesWork with cross-functional teams to identify...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About the Role:We're looking for a dynamic leader with a passion for business development and innovation to join our team as a Global Training Business Development Manager.You'll be responsible for driving revenue, profitability, and the success of our training services, working collaboratively with cross-functional teams to achieve this goal.Strategic...


  • Stockholm, Stockholm, Sweden Scania Nederland B.V. Full time

    Project Manager - Sustainable Transport Solutions\\Job DescriptionWe are seeking an experienced Project Manager to lead industrialization projects that drive sustainable transport solutions. As a key member of our team, you will collaborate with stakeholders across various functions to achieve sustainable outcomes and align project timelines, scope, and...


  • Stockholm, Stockholm, Sweden Corporation Service Company Full time

    CORPORATION SERVICE COMPANY (CSC) is a global business, legal, and financial services company based in Wilmington, Delaware, USA.About the RoleWe are seeking a Customer Service Representative to join our Digital Brand Services team. As a key member of our customer-facing team, you will be responsible for delivering exceptional client service by responding...


  • Stockholm, Stockholm, Sweden Corporation Service Company Full time

    About Our TeamWe are a dynamic and innovative team at CSC, dedicated to delivering exceptional customer service to our clients. As a Business Development Services Consultant, you will play a key role in helping us achieve this goal.You will work closely with our internal teams to provide support that ensures our clients' domain portfolios and digital assets...


  • Stockholm, Stockholm, Sweden Corporation Service Company Full time

    CORPORATION SERVICE COMPANY (CSC) is a global business, legal, and financial services company based in Wilmington, Delaware, USA.About the PositionWe are seeking a Digital Brand Services Expert to join our Digital Brand Services team. As a key member of our customer-facing team, you will be responsible for delivering exceptional client service by responding...


  • Stockholm, Stockholm, Sweden Silex Full time

    Silex Microsystems, a world-leading MEMS foundry, offers an exciting opportunity for a Product Manager to join its Product Development team. The successful candidate will collaborate closely with clients to transform innovative ideas into tangible products.The company values innovation, teamwork, and customer satisfaction. As a Product Manager, you will be...


  • Stockholm, Stockholm, Sweden Svea Solar Sweden Full time

    Join Our MissionSvea Solar is on a mission to eliminate the world's reliance on fossil fuels through innovative solar power solutions and smart energy optimization services. We're looking for a highly skilled Group Category Manager Services to join our team and help us achieve our goal.As a key member of our Category Management Team, you'll play a crucial...


  • Stockholm, Stockholm, Sweden Svea Solar Sweden Full time

    We're seeking an experienced Engineering Manager who shares our passion for renewable energy and our commitment to innovation. As a key member of our leadership team, you will be responsible for developing and executing our technical strategy, fostering a culture of collaboration and continuous learning, and ensuring our products meet the highest standards...