Service Delivery Manager

13 hours ago


Stockholm, Stockholm, Sweden Banqsoft Full time

We're seeking an accomplished Service Delivery Manager to lead our Professional Services team in Banking & Credit Services. In this dynamic environment, you'll play a key role in creating solutions that enhance customer experiences and drive innovation.

As a seasoned leader, you possess hands-on knowledge of project management, service management, or customer success management. Your experience in managing complex deliveries, projects, customer collaborations, and communications is essential for success.

The ideal candidate will be responsible for full operational and performance responsibility for the team, covering the entire employee lifecycle, including recruitment, development, off-boarding, and financial management. You'll also collaborate with customers to ensure progress, gather feedback, and drive improvements in customer satisfaction.

Achieving accountability through ownership and solution-oriented teams is crucial. We believe you have a strong background in business consulting, service management, project management/PMO, or similar roles. Your proficiency in financial management, such as budget, forecast, Power BI, will help you establish frameworks and best practices based on market best practice and lessons learned.



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