
Senior CX Program Specialist
3 days ago
We are committed to delivering a smoke-free future at Swedish Match, an affiliate of PMI. In the Nordic region, we have a dynamic workforce of 1,600 employees across Sweden, Denmark, Finland, and Norway.
The Nordics Consumer Experience team is seeking a highly skilled professional to lead commercial initiatives and drive consumer programs that improve consumer experience.
Main Objectives:- To develop and implement consumer programs that address consumer pain points and market trends
- To evaluate the impact of consumer programs and ensure alignment with our Smore Free Future strategy
- To track the progress of programs, projects, and initiatives against set KPIs and goals, recommending corrective actions when necessary
Your Profile:
- University degree or equivalent in Business Management / Marketing, Engineering / Tech or Finance
- At least 4+ years of experience in Marketing / Business Development / Consumer experience (preferably in FMCG)
- Excellent project management skills and ability to work both independently and in team-based environments
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Customer Experience Programs Lead
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