Senior CX Program Specialist

3 days ago


Stockholm, Stockholm, Sweden Swedish Match Full time

We are committed to delivering a smoke-free future at Swedish Match, an affiliate of PMI. In the Nordic region, we have a dynamic workforce of 1,600 employees across Sweden, Denmark, Finland, and Norway.

The Nordics Consumer Experience team is seeking a highly skilled professional to lead commercial initiatives and drive consumer programs that improve consumer experience.

Main Objectives:
  • To develop and implement consumer programs that address consumer pain points and market trends
  • To evaluate the impact of consumer programs and ensure alignment with our Smore Free Future strategy
  • To track the progress of programs, projects, and initiatives against set KPIs and goals, recommending corrective actions when necessary

Your Profile:

  • University degree or equivalent in Business Management / Marketing, Engineering / Tech or Finance
  • At least 4+ years of experience in Marketing / Business Development / Consumer experience (preferably in FMCG)
  • Excellent project management skills and ability to work both independently and in team-based environments


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