Product Specialist

2 days ago


Stockholm, Stockholm, Sweden Roche Full time

Job Summary

This is an exciting opportunity for a Product or Application Specialist to join Roche Diagnostics, a leading health supplier in In-Vitro Diagnostics.

The successful candidate will be part of the Serum Work Area (SWA) within the Regional Customer Support Center (RCSC), providing technical and scientific support to customers across the UK, Ireland, South Africa, Denmark, Finland, Norway, Kenya, and Sweden.

Key Responsibilities

  • Provide remote application support for SWA portfolio of instruments and reagents.
  • Deliver customer training and ensure proper Complaint Handling and documentation.
  • Ensure customer satisfaction in coordination with Field Teams and Sales Managers.
  • Conduct special projects and provide on-site support as required.
  • Support sales organizations with instrument/system demonstrations and technical responses.

Requirements

  • Hold a degree-level qualification in Biomedical Science or an equivalent scientific degree.
  • Several years' experience in the diagnostic industry or hospital environment.
  • Fluent in English and Swedish.
  • Ability to approach problems analytically and troubleshoot systems.
  • Cultural sensitivity and good understanding of modern Laboratory Practices.

What We Offer

Roche offers a competitive salary package and a first-class industry-recognized product training program.

At Roche, we value diversity and are committed to creating an inclusive work environment.



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