Head of Product and Delivery Experience

3 weeks ago

Stockholm, Stockholm, Sweden Wolt Full time
Job Title: Head of Product, Courier and Delivery Experience

We are seeking a seasoned product leader to join our Courier and Delivery Experience team at Wolt. As the Head of Product, Courier and Delivery Experience, you will be responsible for guiding the teams responsible for ensuring world-class courier and consumer delivery experiences while optimizing the delivery process for operational excellence.

Key Responsibilities:

  • Develop and execute a product vision that enhances key touchpoints in the courier journey, ensuring seamless delivery experiences and developing product innovations that improve Courier and Consumer experiences and reliability.
  • Play a crucial role in shaping the courier experience, ensuring that our couriers feel valued and supported while enhancing the efficiency of deliveries.
  • Collaborate with cross-functional teams, including engineering, design, product, and operations, to drive product development and delivery.
  • Build, inspire, and support a team of world-class Product Managers, defining the vision and roadmap for courier and delivery experiences across multiple projects.
  • Work in partnership with business stakeholders to contribute to the broader business strategy while ensuring a deep understanding of the courier experience.

Requirements:

  • Several years of experience in product and people management, specializing in consumer-facing products, courier services, delivery systems, or logistics.
  • Demonstrated expertise in supporting cross-functional teams and fostering operational excellence in fast-paced, high-demand industries.
  • Proven track record in guiding cross-functional teams, including engineering, data, design, and operations.
  • Expertise in developing user-centric products, with the ability to address complex user experience-related challenges.
  • High ownership and collaborative capabilities, comfortable guiding teams, making thoughtful decisions, and focusing on product details to ensure execution aligns with the vision.
  • Strong ability to define, execute, and measure meaningful OKRs, ensuring alignment with company-wide goals and fostering bottom-up alignment from your teams.
  • Ability to focus on the bigger picture, creating solutions that benefit couriers, operations, and customer experiences across the organization.
  • Excellent stakeholder management skills, able to work effectively with diverse internal teams and external partners, while confidently engaging with leadership in a high-visibility role.

What We Offer:

  • A negotiable combination of monthly pay and DoorDash RSUs.
  • A unique opportunity to shape the future of courier and delivery experiences at Wolt.
  • A collaborative and dynamic work environment with a team of passionate professionals.

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