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Device Lifecycle Management Specialist

2 months ago

Malmo, Skåne, Sweden Axiom Technologies Full time

Axiom Technologies is a leading IT services partner supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional services that meet the evolving needs of our clients.

The Device Lifecycle Management Specialist will play a critical role in managing the lifecycle of our organization's device estate, ensuring global standards are defined, communicated, and maintained. This role involves close collaboration with various teams and stakeholders, focusing on sustainability, automation, simplification, and commercial opportunities.

Key Responsibilities:

  • Define and communicate global hardware standards.
  • Own and maintain global hardware standards.
  • Technology Introduction and Engagement:
  • Present new technologies to the business.
  • Engage with the business for 'proof of technology' solutions.
  • Handle the onboarding and off-boarding of technology.
  • Collaboration with Teams:
  • Work closely with the Refresh-IT service team to agree on appropriate device availability for leasing.
  • Amend the hardware catalogue as needed for different regions, countries, or sites.
  • Device Standards and Catalogue Management:
  • Collaborate with the Hardware Lifecycle Manager to establish appropriate device standards for both specialist and lease catalogues.
  • Align these standards with relevant stakeholder groups.
  • Own and update the devices catalogue.
  • Stay aware of market changes and plan for challenges and changes.
  • Focus Areas:
  • Emphasize sustainability, automation, simplification, and commercial opportunities.
  • Stakeholder Communication and Management:
  • Communicate effectively at all levels of the business.
  • Manage pricing and contracts with OEMs.
  • Handle OEM management for brands like Dell, Apple, Samsung, etc.
  • Annual Device Transitions:
  • Plan, test, communicate, and manage stock changes.
  • Update ServiceNow catalogue datasets accordingly.
  • Supply Chain Management:
  • Optimize supply chain strategies.
  • Manage buffer stock and other value-added reseller (VAR) services.
  • Service Governance and Performance:
  • Ensure service levels are met or exceeded.
  • Escalate issues to the Global Desktop Lead when necessary.
  • Assist with contract negotiations.
  • Reporting and Analysis:
  • Provide data analysis to support business requirements.
  • Act as an SME for global device ordering processes.
  • Manage procurement challenges and drive process improvements.
  • Sustainability and Disposal Management:
  • Develop a disposal dashboard to meet sustainability targets.
  • Expand VAR offerings where possible.

Required Skills and Attributes:

  • Excellent End-user computing skills.
  • Resilience and Flexibility: Able to handle criticism and challenges, willing to go beyond the role if needed.
  • Organizational Skills: Plan workload effectively.
  • Innovation: Continuously improve the service.
  • Procurement Knowledge: Familiar with procurement processes.
  • Analytical Skills: Proven ability to analyze data and perform numerical analysis.
  • Independence and Teamwork: Able to work alone or as part of a team.
  • Collaboration and Negotiation: Negotiate and agree on solutions in complex situations.
  • Time Management: Manage and prioritize time effectively.
  • Communication and Relationship Management: Excellent communication and stakeholder management skills.
  • Learning Agility: Quick learner, willing to develop and acquire new skills continuously

In-depth knowledge of:

  • Proven experience in device lifecycle management or a similar role.
  • Strong analytical and numerical skills.
  • Familiarity with procurement processes and contract negotiations.
  • Excellent communication and stakeholder management skills.
  • Ability to work independently and as part of a team.
  • Resilient, flexible, and innovative mindset.

Experience in a similar role

  • 3+ years of relevant experience.

What next?

If you are looking for a challenging role in your career and wish to apply for this position, please forward your resume to the designated contact.