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On-site Systems Engineer
2 months ago
We are seeking a highly skilled and experienced On-site Systems Engineer to join our team at Gothenburg Health. As a key member of our IT department, you will be responsible for managing and maintaining our mobile devices, desktops, laptops, and peripheral devices, ensuring seamless access to our business and clinical systems.
Key Responsibilities- Manage and maintain mobile devices, desktops, laptops, and peripheral devices to ensure optimal performance and security.
- Design, architect, and manage end-user computing platforms, developing and maintaining technology standards based on industry best practices.
- Develop and implement technology roadmaps, proposing and developing new solutions based on business strategy.
- Collaborate with the broader IT and business organization to deliver solutions, serve as a subject matter expert in end-user technology, and manage governance and compliance to standards.
- Provide support for laptops, desktops, printers, peripherals, telephone systems, and mobile devices, identifying, managing, and resolving issues in a timely manner.
- Respond to customer requests effectively, communicating with customers to address issues and providing comprehensive understanding of PC hardware, software, operating systems, directory services, and registry management.
- Install, configure, maintain, automate, and troubleshoot hardware and software, gathering diagnostic information, troubleshooting, problem analysis, and resolution.
- Collaborate with colleagues specializing in different areas, vendors, and third-party support providers, resolving incidents, requests, changes, and problem-solving.
- Support Windows 10 & 11, Microsoft 365, and other Microsoft product offerings, including high-level capabilities and competitor products.
- Participate in the evaluation of new software tools or upgrades to existing tools, providing preventative action recommendations and assisting in finding solutions to recurring environment issues.
- Develop standard configurations and documentation, configuring and managing Group Policy Objects in Active Directory environments, security/software updates, and monitoring desktop/mobile/peripheral device performance.
- Perform maintenance, backup, and recovery tasks for desktop/mobile/peripheral devices, maintaining and assisting with IT-related tasks, tickets, and projects.
- Answer phone calls, emails, and ticket help requests from end-users in a courteous manner, building rapport and recording, tracking, and documenting the help desk request problem-solving process.
- Bachelor's or Associate's degree in IT, Management Information Systems, or related technology or equivalent combination of education and experience.
- Proven experience creating and executing technology strategy and technical solutions.
- Strong communication skills and knowledge of laptops, desktops, phones, smartphones, for troubleshooting issues and configuring proper settings according to enterprise management standards.
- Knowledge of managing Microsoft Windows/Users in an Active Directory environment, Data Protection as it pertains to HIPAA and PHI, and policy writing skills.
- Experience with Microsoft 365 administration and use, Microsoft Intune/Autopilot, Server 2016 and higher, Print Management, DNS, DHCP, and Domain Controller Server roles and functionalities.
- Understanding of Enterprise IT and Healthcare IT roles, Cerner EHR, and VMware 7.X or Horizon 8.x.
Gothenburg Health is a critical access hospital and clinics located in Gothenburg, Nebraska. We offer a competitive salary and benefit package that includes vacation and sick leave, extended illness, health insurance, paid life insurance, paid long-term disability, and a defined contribution retirement plan with an employer match.