
Fulfillment Specialist Stockholm Sweden Role
2 days ago
At Trustly, we're dedicated to streamlining online payment solutions for merchants across various industries. Our innovative approach has made us a leading provider in E-com, Financial Services, Gaming, and Travel sectors.
About Team Fraud
This role is part of our Payment Service Operations Function, a key component of Trustly's Operations unit. This team focuses on fraud prevention, ensuring the company and its customers are protected.
About the role
The Fraud space at Trustly is rapidly evolving. Our Payment Service Operations Function plays a vital role in delivering robust fraud mitigation while preserving an exceptional customer experience and driving business growth.
We're seeking a skilled Fraud Operations Specialist who can effectively process fraud escalations, identify complex patterns, and communicate with internal and external stakeholders. The ideal candidate will be analytical, proactive, and passionate about shaping our future fraud strategy using the latest approaches.
Key Responsibilities
- Process fraud escalation claims efficiently.
- Collaborate with Banking Partners and Merchants to address fraud concerns.
- Work closely with cross-functional teams to investigate and resolve issues.
- Identify areas for improvement through data analysis and process optimization.
Requirements
- Strong understanding of fraud typologies and risk management principles.
- Excellent communication and stakeholder management skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Passion for learning and adapting to new technologies and business concepts.
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