
Digital kundtjänst Manager
2 days ago
Kunskap & Utveckling:
Vår strategi är att alltid vara i framkant av branschen. Vi investerar stort i utbildning och utveckling av våra anställda, så att de har alla de verktyg de behöver för att lyckas i sina roller. Vi vill också att våra anställda ska ha möjlighet att växa och utvecklas i sitt yrkesliv. Det gör vi genom att erbjuda en rad olika utvecklingsmöjligheter, bland annat fortbildning, mentorprogram och karriärutveckling. Vi vill också att våra anställda ska ha möjlighet att dela med sig av sina kunskaper och erfarenheter, både internt och externt. Det gör vi genom att erbjuda en rad olika forum och mötesplatser för diskussion och samarbete.
Uppdraget:
Våra största varumärken som Coop, Oatly och Handelsbanken behöver din hjälp att hantera sina dialoger på sociala medier via vår plattform. Vi söker en resultatorienterad Digital kundtjänst Manager som vill ta våra kundrelationer till nästa nivå.
Vem är du?
Du är en social, nyfiken och lösningsorienterad person som brinner för att hjälpa kunder att lyckas. Du har en naturlig förmåga att bygga starka relationer och ser möjligheter där andra ser utmaningar. Struktur och effektivitet är dina superkrafter, och du trivs i en dynamisk miljö där ingen dag är den andra lik. Du har dessutom en naturlig förståelse för teknik och sociala medier är en självklar del av ditt DNA.
Vi Tror Att Du Har
Erfarenhet av kundservice, onboarding eller support, gärna inom digitala verktyg eller sociala medier. En pedagogisk ådra – du gillar att guida kunder till framgång. Flytande svenska och engelska i tal och skrift. Förmåga att hantera flera kunddialoger samtidigt utan att kompromissa på kvalitet.
Vad kommer du att göra?
Bygga starka kundrelationer och säkerställa att våra kunder lyckas med sociala medier. Ge kunderna en fantastisk start genom onboarding, utbildning och kontinuerlig support i världsklass. Identifiera kundbehov och föreslå smarta lösningar som effektiviserar deras arbete. Vara kundens röst i dialog med vårt produktteam och bidra till utvecklingen av plattformen. Testa nya funktioner innan release i nära samarbete med produktorganisationen. Hålla kunskapsbanken uppdaterad genom att skapa utbildningsmaterial och dokumentera processer.
Vad erbjuder vi?
Ett engagerat team där vi stöttar och inspirerar varandra. Flexibilitet – arbeta hemifrån och från vårt fina kontor vid Humlegården i Stockholm enligt vår hybridmodell. Konkurrenskraftiga villkor och en sund balans mellan jobb och fritid. Stort eget ansvar och utvecklingsmöjligheter i en dynamisk miljö. En informell och inkluderande kultur där initiativ och nytänkande uppmuntras.
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