
Enterprise Solutions Director
4 days ago
The Director of Strategic Accounts will be responsible for driving the growth, retention, and success of Mentimeter's largest and most strategic clients in the EMEA and globally. This involves developing and executing tailored account strategies to drive customer satisfaction and ensure deep customer value and success.
Responsibilities:- Account Strategy Development
- Design and implement customized account strategies to drive customer engagement models and ensure deep customer value and success.
- Collaborate with cross-functional teams to develop targeted account strategies that address high-level client needs.
- Client Relationships
- Establish and maintain strong relationships with strategic clients to ensure long-term partnerships and high customer satisfaction.
- Identify opportunities for expansion within existing accounts and lead cross-selling and upselling initiatives to drive growth.
- Performance Monitoring & Improvement
- Track and analyze account performance and client success metrics to inform strategic decisions and drive results.
- Provide regular reports and updates to senior leadership on account health, growth opportunities, and potential risks.
- Thought Leadership
- Represent Mentimeter at industry events and conferences to establish thought leadership and build brand awareness.
- Conduct market research and analysis to identify growth opportunities and stay ahead of competitors.
- 10+ years of experience in selling to the Enterprise, handling complex sales and buying processes.
- 5+ years of experience in strategic account management and leadership roles within the SaaS industry.
- Proven success in driving growth and retention across enterprise-level accounts.
- Strong understanding of value-based selling and frameworks like MEDDPICC.
- Excellent relationship-building skills with the ability to engage at all organizational levels.
- Strong analytical and problem-solving skills with the ability to leverage data to inform strategic decisions.
- Fluent in English (German is a plus).
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