Technical Specialist for Roche Diagnostics

4 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time

About the Role

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This is an exciting opportunity to join Roche Diagnostics as a Product or Application Specialist. As part of the Regional Customer Support Centre (RCSC), you will be responsible for providing technical and scientific support to our customer base across several regions.

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Key Responsibilities

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  2. Providing Applications support and problem resolution to customers at the RCSC.">
  3. Providing remote support to field employees in the region.">
  4. Ensuring proper Complaint Handling and documentation in compliance with our Quality System.">
  5. Ensuring customer satisfaction in coordination with Field Teams and Sales Managers.">
  6. Completing special projects.">
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Requirements

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To be successful in this role, you will need:

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  • A degree level qualification in Biomedical Science or an equivalent scientific degree.">
  • Several years' experience in the diagnostic industry or hospital environment.">
  • Excellent troubleshooting skills and ability to approach problems analytically.">
  • Focus on customer satisfaction and customer care.">
  • Good understanding of modern Laboratory Practices.">
  • Fluent in English and Swedish.">


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