CX Strategy and Implementation Expert

3 days ago


Stockholm, Stockholm, Sweden Swedish Match Full time

We are dedicated to achieving a smoke-free future at Swedish Match, an affiliate of PMI. In the Nordic region, we have a large workforce of 1,600 employees across Sweden, Denmark, Finland, and Norway.

The Nordics Consumer Experience team is looking for a highly motivated professional to lead commercial initiatives and drive consumer programs that enhance consumer experience.

Key Tasks:
  • To identify business opportunities and develop new initiatives based on consumer pain points and market trends
  • To evaluate the impact of consumer programs and ensure alignment with our Smore Free Future strategy
  • To monitor the progress of programs, projects, and initiatives against set KPIs and goals, suggesting corrective actions when necessary

About This Role:

  • University degree or equivalent in Business Management / Marketing, Engineering / Tech or Finance
  • At least 4+ years of experience in Marketing / Business Development / Consumer experience (preferably in FMCG)
  • Strong analytical thinking and problem-solving abilities paired with excellent implementation skills

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