Service Delivery Manager/Teamlead
2 weeks ago
Om jobbet
För Qarat Sweden söker vi en driven och engagerad individ för rollen som Service Delivery Manager/Teamlead. I denna ledande roll kommer du att vara ansvarig för att säkerställa att tjänster levereras med högsta kvalitet och att kunderna får en förstklassig upplevelse.
Ansvarsområden
- Ledning och utveckling av ett team av applikationskonsulter
- Övervakning och säkerställande av tjänstleverans enligt överenskomna SLA:er
- Upprätthållande av starka kundrelationer och funktion som huvudkontakt för kundfrågor
- Identifiering och genomförande av förbättringar i leveransprocesser för att maximera effektivitet och kundnöjdhet
Kvalifikationer och erfarenhet
- Erfarenhet av att leda team inom serviceleverans eller liknande områden
- Stark förmåga att kommunicera och samarbeta med interna och externa intressenter
- Erfarenhet och kunskap av ERP-system
- God förståelse för processer för serviceleverans
- Analytisk förmåga och förmåga att använda data för att fatta informerade beslut
- Utmärkta ledarskaps- och problemlösningsförmågor
Personliga egenskaper
- Proaktiv och resultatorienterad
- Förmåga att trivas i en snabbt föränderlig miljö
- Utmärkta organisatoriska och tidsstyrningsförmågor
- En stark kundfokusering och en vilja att leverera överlägsen service
- Du trivs i en miljö där du får chans att påverka med ditt arbete
Ansökan
Tjänsten är en tillsvidareanställning på heltid. Varmt välkommen att skicka in din ansökan via annonsen. Vi arbetar med löpande urval och intervjuer.
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