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Customer Support Manager to Underwater Systems

2 months ago


Linköping, Östergötland, Sweden SAAB Full time
About the Role

We are seeking a seasoned Customer Support Manager to lead and develop our Customer Support operation for our Underwater Systems business unit. As a key member of our team, you will be responsible for leading a team of Project Managers and Engineers in providing exceptional support to our customers throughout the operational life of our products.

With a strong background in leadership and experience in contract execution and project management, you will be able to drive strategic questions and operational improvements while keeping a focus on day-to-day operations. Your leadership style should be highly communicative, collaborative, and promote an open, trustful, and encouraging work environment.

You will work closely with your team, Contract/Customer Managers, Line Managers, and other functions within the Business Unit to ensure that we provide our customers with the best possible support. You will report to the Head of Customer Support department and be part of our Management Team.

About You

We are looking for someone with a strong business acumen, who understands the importance of customer support business impact on the Business Unit success. You should be able to motivate and enthuse your surroundings, and have the ability to communicate effectively in both Swedish and English.

Previous experience in after-sales and customer support, military requirements, and maritime installations is a plus. If you are a confident communicator with a passion for making a difference, we encourage you to apply.

About Saab

Saab is a leading defence and security company with an enduring mission to help nations keep their people and society safe. We design, manufacture, and maintain advanced systems in aeronautics, weapons, command and control, sensors, and underwater systems. Our team of 22,000 talented people is empowered to push the boundaries of technology and create a safer and more sustainable world.

We value creativity, innovation, and a passion for making a difference. If you share our values and are looking for a challenging and rewarding role, we encourage you to apply.