Technology Support Specialist

5 days ago


Stockholm, Stockholm, Sweden DigitalTolk Full time

We're looking for an IT Coordinator to join our team at DigitalTolk.

This is an exciting opportunity to be part of a dynamic company that offers Interpretation-as-a-Service to our interpreters, users and customers. With a strong focus on innovation, we've grown significantly over the years, from 5,000 interpretations in 2017 to over 350,000 in 2022.

**Job Description**

As an IT Coordinator, you will be responsible for the overall IT structure and security of the company. This includes providing IT support, managing routines and processes, specifying requirements towards suppliers, IT security, and user support.

The key responsibilities of this position include:

  • Managing Mobile Device Management (MDM) systems.
  • Purchasing equipment for new and existing employees.
  • Resolving various IT-related issues, such as hardware and application support for local and remote employees, and coordinating projects and IT activities at the local site.
  • Being responsible for assigned parts of on-boarding and off-boarding processes.
  • Configuring and troubleshooting Mac, PC, and Microsoft Office 365 products.
  • Managing intranet and SharePoint, remote management systems.
  • Ensuring IT security and updating the IT policy.
  • Providing customer service technology, including headsets, mice, computers, telephony, systems, and connectivity, and helping staff debug sound and connectivity issues and hardware.

**Requirements**

To be successful in this role, you should have:

  • A comprehensive understanding of current hardware and software technology.
  • A good understanding of LAN/WAN and wireless networks. Our office network is based on UniFi / Ubiquiti.
  • Scripting experience in Bash or similar.
  • Experience working with Linux servers.
  • Knowledge of configuring, using, and troubleshooting laptop/computer hardware and internet applications, including web browsers, email, and VPN.
  • Familiarity with supporting and troubleshooting iPhones, iPads, conference phones, and mobile hotspots.
  • Good language skills in English both verbally and in writing.

**Why Join Us?**

We offer a range of benefits to our employees, including career development opportunities, a diverse and fun work environment, a generous healthcare allowance, pension savings, and motivated and skilled colleagues.

Join us at DigitalTolk and be part of our exciting journey


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