Brand Ambassador

10 hours ago


Stockholm, Stockholm, Sweden H & M Hennes & Mauritz Gruppe Full time

Are you passionate about creating extraordinary customer experiences and driving brand advocacy? Do you thrive in a fast-paced, cross-functional environment where your ideas can make a real impact? We're looking for a Brand Ambassador to join our team and play a pivotal role in shaping the future of our loyalty program.

Responsibilities:
  • Drive the strategy, concept, and customer value proposition to align with business goals and meet customer needs
  • Lead the execution and rollout of the loyalty program across multiple functions, ensuring seamless delivery and integration with Sales, Brand & Marketing, Tech, and Customer Service
  • Ensure a consistent, inspiring, and frictionless experience for our customers at every touchpoint
  • Work closely with our tech teams to implement and test new features, ensuring the program's tech solution is effective and aligned with business needs
  • Drive communication initiatives across teams to engage both customers and internal stakeholders
Requirements:

To succeed in this role, you will need:

  • A solid background in managing loyalty programs or CRM initiatives in consumer-facing industries
  • Natural ability to manage project initiatives with multiple stakeholders
  • Self-starting skills, taking ownership of projects and driving new ideas forward
  • Sharp analytical skills, capable of interpreting data and transforming it into actionable insights
  • Experience from working with loyalty platforms, CRM software, and other tech solutions
About Us:

& Other Stories offers fashion-loving women a wide range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look. We inspire women to create their own personal style and expression.

This role offers the opportunity to work with talented individuals across various functions, make meaningful decisions, and see your efforts directly impact the business. You will also enjoy a range of benefits, including:

  • 30 days holiday
  • Collective agreement which includes pension and life insurance
  • Wellness benefit 3000kr/year
  • Community with activities


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