Global Brand Advocate

6 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time

Position Overview

At TN Sweden, we are seeking an experienced Customer Service Partner to join our team. As a key member of our team, you will provide exceptional business-to-business support, manage digital assets, and work closely with the Product Manager on various duties.

Key Responsibilities

  1. Deliver exceptional customer service to both internal and external clients, building long-lasting relationships.
  2. Provide expert service support for accounts, handling service issues, invoicing questions, and conducting research for individual client requests.
  3. Manage a portfolio of domain names, trademarks, and brand protection business to protect and secure global internet brands.
  4. Take and fulfill orders, partnering with clients to become their trusted advisors.
  5. Identify new revenue opportunities/enhancements to product offerings.
  6. Collaborate with Service Support teams to complete internal and external customer orders.
  7. Assist Product Managers with brand launches, problem-solving, product development, and troubleshooting.
  8. Communicate industry changes and new product offerings to clients.
  9. Conduct research and analysis of customer data.
  10. Perform online demonstrations for clients and sales staff.

Requirements

  • Fluency in English and Swedish is essential.
  • Experience in a similar customer service-oriented role is advantageous.
  • Excellent written and verbal communication skills are required.
  • Strong Microsoft Office skills including MS Excel, Word, and Outlook are necessary.
  • Ability to work independently and as part of a team.
  • Exceptional organizational skills with the ability to prioritize work under pressure.
  • Previous experience in producing quality results with high attention to detail.
  • Direct, open, and honest communication with customers and co-workers.


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