Customer Success Manager

4 weeks ago

Viksberg, Sweden Tendium Full time

About the Role

We are seeking an ambitious individual with 1-2 years of experience in a customer-facing role to join our team as a Junior Customer Success Manager. In this role, you will play a crucial part in ensuring our customers achieve success using our platform.

Key Responsibilities

  • Onboard and build strong relationships with customers to understand their goals, challenges, and pain points.
  • Develop and execute a customer success plan to help customers achieve their desired outcomes and business goals.
  • Provide ongoing support and guidance to customers using our platform.
  • Monitor and analyze customer usage and provide recommendations to improve the adoption and usage of our platform.
  • Engage with customers to ensure that they renew their subscriptions for our platform.
  • Identify upsell and cross-sell opportunities and work with the sales team to close deals.
  • Be the voice of the customer and provide feedback to our product and engineering teams to improve our platform.
  • Collaborate with the marketing team to create customer case studies, testimonials, and other materials that showcase the success of our customers.
  • Resolve customer issues and ensure customer satisfaction.
  • Measure and report on customer success metrics, such as retention rate, customer satisfaction score (CSAT), and net promoter score (NPS).

Requirements

  • 1-2 years of experience in a customer-facing role within the SaaS/tech sector.
  • Excellent communication and relationship-building skills.
  • Ability to work independently and manage multiple customer accounts simultaneously.
  • Familiarity with AI technologies and an ability to adapt to new technologies.
  • Strong organizational skills with a keen attention to detail.
  • Fluent in Swedish and proficient in English.
  • Residency in Stockholm or surrounding areas.

What We Offer

We are a fast-growing tech company that develops innovative AI-based software to streamline and simplify work with public procurement. We are looking for talented, value-driven, and goal-oriented people who want to take part in taking the company to new heights.

We are a young and agile company with some of Sweden's sharpest minds who work in a flat hierarchy to bring out the best in each employee. Because we are growing rapidly, there are constantly new opportunities and new projects within the company.

We are committed to fostering an inclusive workplace and welcome applications from individuals of all backgrounds.

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