Customer Success Professional
3 weeks ago
About the Role
We are seeking a skilled Junior Customer Success Manager to join our team at Tendium. This is an exciting opportunity for an ambitious individual to grow with our company and contribute to the success of our customers.
Key Responsibilities
- Build and maintain strong relationships with customers to understand their goals, challenges, and pain points.
- Develop and execute a customer success plan to help customers achieve their desired outcomes and business goals.
- Provide ongoing support and guidance to customers using our platform.
- Monitor and analyse customer usage and provide recommendations to improve the adoption and usage of our platform.
- Engage with customers to ensure that they renew their subscriptions for our platform.
- Identify upsell and cross-sell opportunities and work with the sales team to close deals.
- Be the voice of the customer and provide feedback to our product and engineering teams to improve our platform.
About Tendium
Tendium is a fast-growing tech company that develops innovative AI-based software to streamline and simplify work with public procurement. Our team is committed to creating an environment where everyone can thrive and contribute their unique perspectives.
Requirements
- 1-2 years of experience in a customer-facing role within the SaaS/tech sector.
- Excellent communication and relationship-building skills.
- Ability to work independently and manage multiple customer accounts simultaneously.
- Familiarity with AI technologies and an ability to adapt to new technologies.
- Strong organisational skills with a keen attention to detail.
- Fluent in English.
- Residency in Stockholm or surrounding areas.
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