Customer Success Manager

3 weeks ago

Viksberg, Sweden Tendium Full time

Role Overview

We are seeking a Customer Success Manager to join our commercial team at Tendium. This role will involve working closely with existing customers in the SME segment to secure renewals and identify opportunities for upselling and cross-selling.

Main Responsibilities

  • Onboard, build and maintain strong relationships with customers to understand their goals, challenges, and pain points.
  • Develop and execute a customer success plan to help customers achieve their desired outcomes and business goals.
  • Provide ongoing support and guidance to customers using our platform.
  • Monitor and analyse customer usage and provide recommendations to improve the adoption and usage of our platform.
  • Engage with customers to ensure that they renew their subscriptions for our platform.
  • Identify upsell and cross-sell opportunities and work with the sales team to close deals.
  • Be the voice of the customer and provide feedback to our product and engineering teams to improve our platform.
  • Collaborate with the marketing team to create customer case studies, testimonials, and other materials that showcase the success of our customers.
  • Resolve customer issues and ensure customer satisfaction.
  • Measure and report on customer success metrics, such as retention rate, customer satisfaction score (CSAT), and net promoter score (NPS).

Requirements

  • 1-2 years of experience in a customer-facing role within the SaaS/tech sector.
  • Excellent communication and relationship-building skills.
  • Ability to work independently and manage multiple customer accounts simultaneously.
  • Familiarity with AI technologies and an ability to adapt to new technologies.
  • Strong organisational skills with a keen attention to detail.
  • Fluent in Swedish and proficient in English.
  • Residency in Stockholm or surrounding areas.

What We Offer

We offer a competitive salary and commission structure, as well as a dynamic and supportive work environment with opportunities for growth and development.

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