Technical Solutions Consultant
1 week ago
About Stockfiller
Stockfiller is leading the way in the Food Tech sector with its innovative eB2B platform. Our platform effortlessly connects suppliers, grocery chains, independent outlets, wholesalers, and transportation companies, creating a streamlined food ecosystem.
We are dedicated to making a positive impact on the environment and society. Through collaborations with our partners, we have significantly reduced food waste and contributed to sustainability.
Our Stockholm office is a lively and collaborative space where you can work alongside passionate colleagues, enjoy great coffee, and participate in engaging after-work activities. Although we value flexibility, this role requires regular presence in the office.
The Role
In this position as Technical Customer Success Manager at Stockfiller, you will play a vital role in ensuring customers achieve optimal results from our platform. You will serve as a liaison between our customers and technical teams, overseeing smooth integrations, troubleshooting technical challenges, and optimizing workflows.
Main Responsibilities
- Work closely with customers to ensure efficient onboarding and understanding of their needs, providing proactive solutions to enhance their experience.
- Manage technical integrations, guaranteeing seamless data exchange between Stockfiller and customer systems.
- Provide assistance with troubleshooting technical issues and guide customers through resolution processes.
- Collaborate with internal teams, including developers and product managers, to enhance our platform and address technical challenges.
- Develop best practices, documentation, and training materials to empower customers and streamline onboarding.
- Analyze customer data and feedback to identify opportunities for improvement and innovation.
Requirements
- Familiarity with Excel / Google Sheets.
- Tech-savvy and solutions-oriented, with experience in technical integrations, APIs, or SaaS platforms.
- A strong communicator, able to explain complex technical concepts to both technical and non-technical stakeholders.
- Customer-focused, passionate about delivering an exceptional experience and solving challenges proactively.
- A team player, eager to collaborate across departments to drive success.
- Analytical and detail-oriented, with the ability to troubleshoot technical issues and optimize processes.
- Bachelor's degree or higher.
Bonus Points for Experience With:
- Previous experience with customer adoption tools.
- API integrations and data flows.
- SQL and/or other database knowledge.
- Cloud platforms (AWS, Azure, or similar).
- B2B SaaS platforms or Food Tech industry experience.
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