Commercial Performance Analyst

1 month ago

Malmo, Skåne, Sweden Ikano Bank AB (publ) Full time
About the Role

We are seeking a highly skilled Commercial Performance Analyst to join our team at Ikano Bank AB (publ). As a key member of our Commercial Analytics function, you will play a critical role in driving business growth and improving customer insights.

Key Responsibilities
  • Develop and maintain advanced data models to drive audience insights and present findings in a clear and concise manner.
  • Extract and analyze data to create actionable reports for stakeholders, including Commercial and Product teams.
  • Contribute to ongoing initiatives and product development by providing customer analytics insights.
  • Work across teams to build and integrate insight models related to risk-based pricing, churn, and retention.
  • Report and monitor key performance indicators (KPIs) for broker channel customers and advise on adjustments to broker filters, pricing, and commission.
  • Drive initiatives and improvements related to the broker channel.
  • Ensure best practices for broker business are adopted across all Ikano Bank branches.
  • Support the budgeting process for consumer loans with inputs for the broker channel and follow up on agreed budget and targets.
  • Identify and support the development and delivery of required KPI reporting.
Requirements
  • Motivation:
    • Ability to navigate a matrix structure across multiple geographies.
    • Result-oriented in terms of bank targets and customer satisfaction.
    • Highly collaborative within the function and across the bank.
    • Inspirational and motivational in communication and engagement.
  • Knowledge:
    • Analytical skills to analyze data and drive meaningful insights.
    • Ability to communicate insights and propose actions in a clear and concise manner.
    • Experience with statistical software such as Qliksense, Excel, SAS, or equivalent.
    • Mastery in a data analysis language, preferably SQL or SAS.
    • Experience in working with data and analytics, preferably within a banking environment and with unsecured lending products.
    • Experience from working with or within a broker(s) and good understanding of broker dynamics is a plus.
  • Capabilities:
    • Strategic thinking with an eye for detail.
    • Analytic mindset to analyze data and drive actionable insights.
    • Solution-oriented mindset to achieve results.
    • Ability to develop and maintain strong internal and external relationships.
    • Can-do attitude and good sense of humor.
  • Experience & Qualifications:
    • University degree in Computer Science, Information Management, Statistics, or a related field (work experience may be considered in lieu of formal education).
    • Fluency in English is a pre-requisite, preferably fluency in a Nordic language.
    • Experience from working in the financial sector, and in particular with unsecured lending, is a plus.

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