Technical ServiceNow Specialist

8 hours ago


Stockholm, Stockholm, Sweden Tietoevry Full time

About Tietoevry

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Tietoevry is a leading Nordic IT services company that modernizes its customers' IT landscapes to drive efficiency, agility, and innovation. Our customers are large Nordic organizations operating in various industries as well as in the public sector.

We aim to become the market leader in the Nordics and the first choice for our customers' business renewal. ServiceNow is one of the leading IT Service Management platforms and a focus area for Tietoevry in the Nordic market.

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Job Description

  • Plan, design, solution, and deliver ServiceNow implementations in client-facing roles.
  • Advise senior client leadership on IT and non-IT service management challenges and develop technical solutions that align with their strategy and goals.
  • Oversee the delivery roadmap, provide accurate estimates and timelines, and maintain solution integrity throughout the process, including managing scope, change requests, and reviewing technical design specifications.
  • Collaborate with Tietoevry's vendors and delivery partners to ensure timely and high-quality solution delivery.
  • Communicate effectively with both business and technical partners, and stay updated on industry trends, new ServiceNow features, and third-party solutions to identify opportunities and impacts.
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Required Skills and Qualifications

  • Strong knowledge and expertise of ServiceNow ITSM with good understanding of CSM and HR.
  • Good knowledge about ServiceNow On-Premise implementation.
  • Ability to create client-specific solutions leveraging industry best practices.
  • Working knowledge of architectural frameworks such as TOGAF.
  • Excellent knowledge of various common integration solutions.
  • Ability to communicate effectively articulating technical decisions to business and technical partners.
  • Fluency in Swedish and English language.
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Benefits

  • We perform background checks on all final candidates.
  • Tietoevry declines calls from recruitment companies.

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