Customer Service Team Lead

13 hours ago


Västerås, Västmanland, Sweden TN Sweden Full time
Job Overview

The ideal candidate for this role will possess excellent leadership and customer service skills, with the ability to drive process improvement and manage delivery timelines effectively. The successful applicant will be responsible for leading a team of customer support specialists, ensuring timely delivery of projects, and tracking warranty obligations.

About the Role
  • Lead a team of customer service professionals in providing exceptional support to customers.
  • Develop and implement process improvements to enhance efficiency and productivity.
  • Manage delivery timelines to ensure timely project completion.
  • Track warranty obligations to maintain high levels of customer satisfaction.

About You

We are looking for an individual with a strong background in customer service, process management, and leadership. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Qualifications

  • Degree in Business Administration, Management, or a related field.
  • Experience in customer service and delivery management.
  • Knowledge of Key Performance Indicators (KPIs) and their management.
  • Familiarity with warranty tracking and warranty obligations.

What We Offer

As a valued member of our team, you can expect a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

Benefits

  • Award-winning learning and development programs.
  • Comprehensive and competitive social coverage (life, medical, pension).
  • Dynamic reward package that recognizes your performance and potential.


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