Senior Vice President of Customer Growth and Development

24 hours ago


Stockholm, Stockholm, Sweden Loopia Group AB Full time

About the Role

Customer Success Transformation Lead

This is an exciting opportunity to join Loopia Group AB as a Regional Chief Customer Success Officer (CCSO) and drive the transformation of customer care into customer success in the Nordics & CEE region. You will lead a team of over 140 customer success, consulting, and sales professionals across Sweden, Finland, Czechia, Slovakia, Hungary, and Serbia.

Key Areas of Responsibility:
  • Develop and implement a strategy for transitioning customer service into customer success, focusing on sales and retention while maintaining high service quality.
  • Lead and develop a team of Customer Success Managers and advisors, fostering a customer-first culture.
  • Standardize processes and tools to improve efficiency and scalability across all markets.
  • Collaborate with Commercial, Product, and Tech teams to enhance the customer journey.


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