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Head of Customer Value Realization

1 week ago

Stockholm, Stockholm, Sweden Mercell Full time

About the Role

We are seeking a Group Director of Customer Success / Group Director of Account Management to lead, scale, and refine our approach to Customer Success across multiple markets. Our Customer Success team oversees approximately 3000 buy-side customers and 18,000 supply-side customers across our markets in EMEA.

About Your Leadership Skills
  • Develop and implement a unified Customer Success strategy across all Mercell markets, ensuring a scalable and structured approach.
  • Establish customer engagement models and governance frameworks to drive customer satisfaction, retention, and renewal success.
  • Define standardized processes, KPIs, and best practices to improve alignment across markets.

A strong commercial acumen is essential for this role, with experience in driving retention, renewals, and customer value realization. If you are a strategic and hands-on leader who thrives in building processes, structures, and engagement models that drive customer satisfaction and retention, this is your opportunity to shape the future of Customer Success at Mercell.